Async Transcript API

• public void getAsyncMessages(final OnSuccessListener<ArrayList<GetMessageResponse>>success)

  
  

  public void getAsyncMessages(String siteID, String brID,final OnSuccessListener<ArrayList<GetMessageResponse>>success)

  
  

  getAsyncMessages() will not work, if Site ID and (Customer ID or Persistent Customer) is null.

  Requests past asynchronous engagement conversation history from Nuance Messaging System.

• ALL -Gets all the transcript from all the previous conversations

  
  

  NONE -Gets the transcript from the last conversation, by default mode is none

• public MessageTypes getMessageType()

  Possible Message Types are.

  MessageTypes.TYPE_CHATLINE

  MessageTypes.TYPE_STATECHANGE

  MessageTypes.TYPE_CHATAUTHORIZED

  MessageTypes.TYPE_AUTOMATION_REQUEST

  MessageTypes.TYPE_MEMBER_CONNECTED

  MessageTypes.TYPE_COMMAND

  MessageTypes.TYPE_MEMEBER_LOST

• public Object getProperty(String name)

  Below table list the properties that can be present in a GetMessageResponse. Pass the property name to retreive its value.

  Name	Value	Type	Description
  agentName	Name of agent assigned to this engagement	string	Agent name
  agentIsTyping-state	true/false	boolean	Indicates the agent is currently typing a response.
  agentID	Numeric ID of the agent assigned	string	The unique identifier of the agent (same as agent login ID)
  command	pushURL	string	A pushURL command is sent
  from	Message sender	string	This field contains the recommended customer facing agent name (typically presented something like “Jim: How can I help you?” where Jim is the agent name presented to the customer
  message	Tag to wrap the content of each message		Indicates a new agent message is included
  messageText	Chat line text	string	The actual agent text/message
  messageType	chatLine | command | stateChange | chatroom.member_connected | chatroom.member_lost	string	Type of message that is being returned. When the “stateChange” message type is received, you will also receive the “state” field indicating what state was changed. When the “command” message type is received, you will also receive the “command” field indicating what command was sent.
  queueDepth	Number of customers ahead of you in queue	number	Queue depth is provided when state is queued.
  sequenceNumber	Sequence number of this message	number	The client application can use the sequence number to ensure that messages are displayed in the correct order
  state	queued | assigned | closed | agentIsTyping| transfer | conference	string	The current status of the engagement. This field presents only if messageType = stateChange
  url	URL of page sent	string	When messageType is command this field will be included and contain the URL to be pushed in the customer’s browser
  waitTime	Estimated wait time in seconds	number	Estimated wait time is provided when state is queued.
  Other parameters what returns from CR
  Name	Example		Message types where this parameter appears
  agent.alias	<agent.alias>Agent</agent.alias>		<messageType>stateChange</messageType><state>assigned</state>, <messageType>chatLine</messageType>, <messageType>chatroom.member_connected</messageType>
  business_unit.id	<business_unit.id>22</business_unit.id>		<messageType>stateChange</messageType><state>assigned</state>, <messageType>chatroom.member_connected</messageType>
  chatroom.chat_id	<chatroom.chat_id>7657620082880181644</chatroom.chat_id>		<messageType>chatroom.member_connected</messageType>, <messageType>chatroom.member_lost</messageType>
  chatroom.member.name	<chatroom.member.name>1</chatroom.member.name>		<messageType>chatroom.member_connected</messageType>
  chatroom.member.id	<chatroom.member.id>1</chatroom.member.id>		<messageType>chatroom.member_connected</messageType>, <messageType>chatroom.member lost</messageType>
  chatroom.member.type	<chatroom.member.type>agent</chatroom.member.type>		<messageType>chatroom.member_connected</messageType>, <messageType>chatroom.member_lost</messageType>
  chatrouter.address	<chatrouter.address>192.168.0.20</chatrouter.address>		<messageType>stateChange</messageType><state>assigned</state>
  client.display.text	<client.display.text>Agent has left the chat&amp;nl;You are being transferred, please hold...</client.display.text>		<messageType>stateChange</messageType><state>transfer</state>, <messageType>chatroom.member_connected</messageType>
  cobrowse.enabled	<cobrowse.enabled>true</cobrowse.enabled>		<messageType>stateChange</messageType><state>assigned</state>
  display.text	<display.text>Agent is typing...</display.text>		<messageType>stateChange</messageType><state>agentIsTyping</state>, <messageType>chatroom.member_connected</messageType>, <messageType>chatroom.member_lost</messageType>, <messageType>stateChange</messageType><state>closed</state>
  escalate	<escalate>false</escalate>		<messageType>stateChange</messageType><state>closed</state>
  event.agent_first_name	<event.agent_first_name>User First Name</event.agent_first_name>		<messageType>stateChange</messageType><state>assigned</state>, <messageType>chatroom.member_connected</messageType>
  event.agent_last_name	<event.agent_last_name>User Last Name</event.agent_last_name>		<messageType>stateChange</messageType><state>assigned</state>, <messageType>chatroom.member_connected</messageType>
  exit	<exit>true</exit>		<messageType>chatroom.member_lost</messageType>
  host.node.id	<host.node.id>192.168.0.20</host.node.id>		<messageType>stateChange</messageType><state>assigned</state>, <messageType>stateChange</messageType><state>transfer</state>
  msg.originalrequest.id	<msg.originalrequest.id>5722840798275623</msg.originalrequest.id>		<messageType>stateChange</messageType><state>assigned</state>, <messageType>stateChange</messageType><state>transfer</state>
  owner	<owner>true</owner>		<messageType>chatroom.member_connected</messageType>
  reason	<reason>Transfer accepted and sent to 1</reason>		<messageType>stateChange</messageType><state>transfer</state>
  screening	<screening>true</screening>		<messageType>chatroom.member_connected</messageType>
  script.id	<script.id>200023</script.id>		<messageType>chatLine</messageType>
  tc.mode	<tc.mode>transfer</tc.mode>		<messageType>chatroom.member_connected</messageType>, <messageType>chatroom.member_lost</messageType>, <messageType>stateChange</messageType><state>closed</state>
  type	<type>2</type>		<messageType>stateChange</messageType><state>agentIsTyping</state>
  user.id	<user.id>2</user.id>		<messageType>stateChange</messageType><state>agentIsTyping</state>

new AsyncTranscriptAPI(AsyncTranscriptAPI.Mode.ALL).getAsyncMessages(new OnSuccessListener<ArrayList<GetMessageResponse>>() {
    @Override
    public void onResponse(ArrayList<ConversationResponse> response) {
    }
});