Customer Text Input Control

The Nuance Messaging SDK comes with a custom edit-text view that is tailored for a messaging app layout.

CustomerTextInput included in the SDK implements following functions

Sends messages to agents when OnKeyboardEnter action gets fired.

Handle customer typing and customer stop typing API requests.

Creates an engagement if one is not yet created.

Prerequisites

CustomerTextInput class does all the heavy lifting to send a message to an agent or to create an engagement if one is not available. It needs the engagement parameters for performing these tasks.

Do not use the SDK API EngageMessagingAPI to create an engagement. Instead use the createMessagingEngagment method exposed from NuanMessaging class.
public void createMessagingEngagment(HashMap<String,String> engageParams , HashMap<String,String> agentAttributes, com.nuance.Listener.OnSuccessListener<EngageStatusResponse> sListener, OnErrorListener fListener)

To know more about the engage parameter keys ,refer NuanceMessagingActivity Launch section

Properties

There are various properties that can be set to change the CustomerTextInput behavior.

Name	type
sendMessageOnEnter	boolean	Setting this property allows the customerTextInput control to send a message to an agent.
hintText	string	Place holder text displayed in the input.
inputBorderColor	color	Sets the border color of customerTextInput.
inputBorderSize	dimention	Sets the border size of customerTextInput.
inputBorderRadius	integer	Sets the border radius of customerTextInput.
inputBackgroundColor	color	Sets the background color of customerTextInput.



	 <com.nuance.chatui.CustomerTextInput
            android:id="@+id/customer_input_editText"
            android:layout_width="fill_parent"
            android:layout_height="match_parent"
            android:layout_toLeftOf="@id/sendButton"
            android:paddingLeft="8dp"
            android:paddingRight="2dp"
            app:hintText="Hello Type your message"
            app:sendMessageOnEnter="true"
            app:inputBorderColor="@color/nuan_green"
            app:inputBorderSize="5dp"/>